Help Scout
Help Scout is on the roadmap. Agents will read conversations across your shared mailboxes, search Docs for the right answer, draft replies for a teammate to approve, and tag or assign threads so the queue half-sorts itself before anyone opens it.
What your agents can do with Help Scout
- Read shared mailbox conversations
- Search Help Scout Docs articles
- Draft replies for team approval
- Tag and assign threads (with approval)
How to connect Help Scout to Velaris
- 1
Get early access
Join the waitlist — we open access in waves.
- 2
Request Help Scout
Vote for the Help Scout connector in the community.
- 3
Get notified
We'll ping you the moment Help Scout goes live.
Popular ways to use it
Help Scout + Velaris — common questions
Can agents use our Help Scout Docs as the source?
Yes — drafts are built from your Docs site plus the internal notes on the conversation, so replies match what you've already published.
Will an agent email the customer directly?
No — replies land as drafts on the conversation for a teammate to send, which keeps Help Scout's audit trail and reporting intact.
Help Scout or Zendesk for a small team?
Velaris works the same with either. Help Scout suits teams running a shared inbox; Zendesk fits once you need heavy routing and SLAs.