Zendesk
With Zendesk connected, agents can search and read tickets, pull the answer out of your help center and internal docs, draft a reply for a human to send, and tag or route the ticket to the right group. Replies and status changes wait for approval.
What your agents can do with Zendesk
- Search and read tickets
- Draft replies from help-center articles
- Tag and route tickets (with approval)
- Summarize ticket trends weekly
How to connect Zendesk to Velaris
- 1
Create your Velaris account
Sign up and open your AI OS desktop.
- 2
Open Connections
Go to Settings → Connections in the OS.
- 3
Connect Zendesk
Authorize Zendesk with scoped access you control.
- 4
Ask an agent to act
Tell Velaris a goal — it uses Zendesk from the mesh automatically.
Popular ways to use it
Zendesk + Velaris — common questions
Can an agent solve or close a ticket on its own?
No — solving, merging and replying are approval-gated. The agent prepares the response and the status change, and you confirm it.
Does it use our Zendesk Guide help-center articles?
Yes — agents search Guide alongside your Notion or Drive docs, so a draft cites the article your team already wrote.
What Zendesk permissions does the connection need?
An agent-level API token or OAuth grant. Velaris only sees the tickets and views that role can already see, so scoping it down works as expected.