WhatsApp Business
WhatsApp Business is on the roadmap. Agents will read incoming conversations, pull context from your CRM and docs, draft replies for approval and trigger workflows the moment a customer messages — so nobody waits hours for a first response.
What your agents can do with WhatsApp Business
- Read customer conversations and history
- Draft replies with CRM context
- Send approved messages to customers
- Trigger workflows from inbound messages
How to connect WhatsApp Business to Velaris
- 1
Get early access
Join the waitlist — we open access in waves.
- 2
Request WhatsApp Business
Vote for the WhatsApp Business connector in the community.
- 3
Get notified
We'll ping you the moment WhatsApp Business goes live.
Popular ways to use it
WhatsApp Business + Velaris — common questions
Do I need a WhatsApp Business API account?
Yes — the connector talks to the WhatsApp Business Platform, so you need a Business account and an approved sender number, not the consumer app.
Will an agent reply to a customer automatically?
By default it drafts and waits for your approval. You decide per workflow whether replies are allowed to go out unattended.
Does WhatsApp's 24-hour messaging window still apply?
Yes. Outside the 24-hour customer service window WhatsApp only allows pre-approved templates, and agent drafts follow that rule.