What is Digital Worker?

The framing is a claim about scope. A feature does a task when you press it; a digital worker holds a job — triage inbound support, keep the CRM clean — and keeps holding it between requests. In practice that means a standing objective, access to the same accounts a human in that seat would use, and outcomes you can measure the way you'd measure a person's: tickets closed, records corrected. The term is used loosely in marketing, so it's worth asking what's behind it.

What's behind it in Velaris is ordinary infrastructure rather than a metaphor: multi-step agents, a searchable capability mesh so one agent can reach the whole tool catalog instead of a fixed handful, credentials scoped per run, and destructive actions held for human approval. The staffing analogy is useful mainly for the parts it gets right — you give a digital worker a role and permissions, review its consequential decisions, and evaluate it on results. It does not use judgement you didn't give it.